Ordering

  • How do I know whether Moda Italia have received my order?

    Once you have placed an order and made payment online you will receive e-mail confirmation of the order and the payment made. If you don't receive this e-mail, please contact us at customerservice@moda-italia.co.uk.

  • How do I place an order with the webshop?

    -    Go to www.moda-italia.co.uk;

    -    Select your chosen product by clicking through;

    -    Select the correct size by clicking on the appropriate block. The selected block will be displayed green;

    -    Once you have selected the appropriate size , click on "Add to cart";

    -    You can now continue shopping, and add further items to your basket;

    -    When you have finished shopping, click on "View cart & checkout";

    -    If you are placing an order with the Moda Italia webshop for the first time, fill in the requested details to register your account. If you have ordered from us before you can log in with your e-mail address and password;

    -    Once you have registered a new account you must activate it before you can complete your order, by clicking on the link in the activation e-mail you received when you registered  your account;

    -    You may choose a different address for the delivery of the items, for example if it is a present or if you would prefer to have the package delivered to your work address;

    -    If you have a discount code you can fill this in under "Discount codes";

    -    Check your order and delivery details before proceeding to the payment page;

    -    Choose your way of delivery.

    -    Then select a payment method.

    -    You will be taken to a secure environment to make your payment and complete the order.

    -    You will receive confirmation about  your order and your payment by e-mail.

    -    Once we have packaged and despatched your order you will receive an e-mail from us with a Track & Trace code, allowing you to track the delivery status of your order.

  • Can I cancel my order?

    Yes, you can cancel your order by sending an email to customerservice@moda-italia.co.uk. Orders can not be cancelled once the items have been dispatched. In that case you may return the items to us:

    Moda Italia
    Smirnoffweg 4
    7602RC Almelo
    The Netherlands

  • Can I change my order?

    Yes, you can change your order by sending an email to customerservice@moda-italia.co.uk. Orders can not be changed once the items have been dispatched. In that case you may return the items to us:

    Moda Italia
    Smirnoffweg 4
    7602RC Almelo
    The Netherlands

  • What do I do if I need more information about a product?

    We try to provide as much useful information as possible about our products, to help you choose the articles that will suit you best. The product page for each article includes sizing information, a brief description and photos. You can zoom in on the front or back of the product to view details. If you still need more information you can contact our customer service department. It will help us to answer your question quickly if you can provide the product's article number.